By registering and/or using the Gambling Recovery Hub website, you acknowledge and accept all the terms and conditions outlined below. Please also review the accompanying Privacy Policy.

General Conduct

  1. Respectful Interaction
    • Always respect the life choices, beliefs, and opinions of others, even if they differ from your own.
    • Deliberate offenses, disrespectful comments, or inappropriate behavior toward others will not be tolerated.
  2. Content and Image Restrictions
    • Do not upload images of yourself or others to forum posts or groups, as this could compromise anonymity.
    • The upload of inappropriate, offensive, or irrelevant images, links, or content is prohibited.
    • Promotional material, including video-sharing channels or advertisements for external services, is not allowed.
  3. Confidentiality and Privacy
    • Do not disclose, directly or indirectly, the identity of any individual using the site, including past or present participants in any recovery programs.
    • Information shared within forums or groups is confidential. Do not repeat or disclose it outside these settings.
    • Members must not exchange personal contact details (e.g., addresses, email, phone numbers, or social media profiles) with staff or other users.
  4. External Interactions
    • The Gambling Recovery Hub strongly discourages contacting other users outside our platform. We accept no responsibility for outcomes resulting from such interactions.
    • Any media or research inquiries must be directed to admin@gamblingrecoveryhub.org. Users are not permitted to engage in interactions for research or publication purposes without prior approval.
  5. Crisis and Safety
    • The Gambling Recovery Hub is not a crisis service. Threats or disclosures of intent to harm oneself will be managed appropriately, including removal from forums or groups and signposting to crisis services.
    • Users posting such content may be excluded from the site for their safety and that of the community.

Age Restrictions

  • You must be 18 years or older to register and participate in forums and groups.
  • Under-18s in the UK are encouraged to access one-to-one support or seek guidance through GamCare’s Youth Outreach Programme at https://www.gamcare.org.uk/outreach-and-training/youth-outreach-programme/.
  • For under-18s outside the UK, we regret that we are unable to provide specific advice.

Account Management

  1. Account and Login Details
    • Duplicate or multiple accounts are not permitted. Use the “Forgot Password” feature to recover your login details.
    • All accounts must have a registered email address to facilitate communication about site issues or updates.
  2. Content Ownership and Moderation
    • Gambling Recovery Hub CIC Ltd retains ownership of all content posted within the forums and reserves the right to retain this content even if a user leaves or is excluded.
    • We reserve the right to remove content deemed unhelpful or detrimental to the recovery of others.
  3. Breaches of Terms
    • Users found to be in breach of these terms may be contacted via email. If issues remain unresolved, the account may be suspended or permanently excluded. Decisions to exclude users are final, and no appeals process is in place.

Data Usage and Privacy

  1. Data Collection and Usage
    • Data shared within the platform may be used to improve services, conduct authorized research, or support statistical analysis.
    • Personal information will be managed in accordance with our Privacy Policy.
  2. Staff and Professional Boundaries
    • Respect staff privacy by not attempting to add them to social or professional networks. Staff members are not permitted to share personal contact information.

Changes to Terms and Conditions

Gambling Recovery Hub CIC Ltd reserves the right to modify these terms and conditions. Continued use of the site after updates are published constitutes acceptance of the revised terms.

Recommendations

We encourage using the Gambling Recovery Hub services as part of a broader support network. Recovery is most effective when complemented by additional professional, therapeutic, or peer support.

Contact Information

For questions, concerns, or complaints regarding the Gambling Recovery Hub website, please email us at admin@gamblingrecoveryhub.org.