Who we are

Our website address is: www.gamblingrecoveryhub.org

Effective Date: 07 March 2025
Gambling Recovery Hub CIC Ltd
Registered Address: 128 City Road, London, Greater London, EC1V 2NX
Email: admin@gamblingrecoveryhub.org

1. Introduction

Gambling Recovery Hub CIC Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you register for our services, participate in our forums, complete e-learning modules, or otherwise interact with our website.

2. Information We Collect

We collect and store the following types of information:

• Personal Information:
  • Name
  • Email address
  • Gender
  • Timezone
• User-Generated Content:
  • Content you post in forums or share during interactions.
  • Responses, answers, and progress in e-learning modules or other forms completed on the website.
• Technical Data:
  • Data collected automatically, such as IP addresses, browser type, and cookies (if applicable).

3. How We Use Your Information

We use the information you provide to:

• Register and manage your account.
• Facilitate your participation in forums and e-learning modules.
• Track and report your progress in e-learning modules.
• Provide personalized services based on your timezone.
• Communicate with you regarding our services and support.

4. How We Store Your Information

All data, including user-generated content from forums or e-learning modules, is securely stored in compliance with UK data protection laws. We employ industry-standard measures to ensure confidentiality, integrity, and availability.

5. Sharing Your Information

We do not share, sell, or rent your personal data to third parties unless legally required.

6. Your Data Rights

Under the UK GDPR and EU GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure: Request the deletion of your personal data, subject to legal requirements.
• Right to Restrict Processing: Limit the ways your data is processed.
• Right to Object: Object to data processing based on our legitimate interests.
• Right to Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us at admin@gamblingrecoveryhub.org.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or to comply with legal requirements. This includes content generated in forums, e-learning modules, or other interactions on the website.

8. Governance and Accountability

Gambling Recovery Hub CIC Ltd is a Community Interest Company (CIC) committed to serving the public interest. The company is governed by its directors, who collectively ensure compliance with data protection laws, including GDPR. For any questions or concerns related to our data protection practices, please contact us at admin@gamblingrecoveryhub.org.

9. Cookies

Our website may use cookies to enhance your experience. A separate [Cookie Policy] will detail their use

10. Contact Us

For any questions regarding this policy, contact us at admin@gamblingrecoveryhub.org.