Gambling Recovery Hub: Terms and Conditions
Effective Date: March 7, 2025
1. Acceptance of Terms
1.1 By accessing and using the Gambling Recovery Hub website (“the Site”) and participating in any of our online or telephone-based support services, you acknowledge and agree to comply with these Terms and Conditions.
1.2 If you do not agree with any part of these terms, please refrain from using the Site or participating in our services.
2. Nature of Services
2.1 Gambling Recovery Hub provides peer-led support, guidance, and signposting for individuals affected by gambling-related harm.
2.2 We do not:
- Offer therapy, counselling, or crisis intervention services.
- Provide professional medical, psychological, or financial advice.
2.3 If you are in crisis, we strongly encourage you to contact a professional support service such as:
- Samaritans (UK): 116 123
- Emergency Services (UK): 999
- National Gambling Helpline (UK): 0808 8020 133
3. Group Etiquette & Respect
3.1 To maintain a supportive, respectful, and safe space, users engaging in our services (forums, chat groups, video sessions) must follow these rules:
3.1.1 Respect for Others
- Treat all users with kindness, dignity, and respect.
- Avoid offensive, abusive, discriminatory, or aggressive language.
- Personal attacks, harassment, or bullying will not be tolerated.
3.1.2 Confidentiality & Privacy
- Do not share personal contact details (phone numbers, email addresses, social media accounts) in public forums or chat rooms.
- Respect the privacy of others—do not screenshot, record, or share any content from the Hub.
4. Prohibited Topics & Behaviours
4.1 The following are strictly prohibited:
- Hate speech, discrimination, or harassment (including racism, sexism, homophobia, transphobia, ableism, or religious discrimination).
- Graphic or triggering content, including:
- Detailed descriptions of self-harm, suicide, or violence.
- Discussing wins and losses in gambling, which may be distressing to others.
- Promotion of gambling, gambling sites, or any content that encourages risky behaviour.
- Spamming or self-promotion, including advertisements for personal services, fundraising, or commercial activity.
- Unauthorised research requests, including surveys, academic studies, or data collection unless explicitly approved by the site owner.
5. Moderation & Content Removal
5.1 Gambling Recovery Hub reserves the right to monitor, edit, or remove any content that violates these Terms and Conditions.
5.2 Breaches of Group Etiquette
- First violation: A warning may be issued to remind users of community standards.
- Repeated violations: Content may be removed, and users may face a temporary or permanent suspension from services.
- Serious breaches (e.g., threats, abuse, illegal activity): The Hub may report incidents to relevant authorities.
6. Privacy and Data Protection
6.1 We take your privacy seriously. Any personal data collected will be handled in accordance with UK GDPR laws.
6.2 Confidentiality Exceptions:
- A disclosure of intent to harm oneself or others.
- Concerns regarding the safety of a child or vulnerable adult.
- A legal obligation to report specific safeguarding concerns.
7. Limitation of Liability
7.1 Gambling Recovery Hub provides peer support and signposting only—we do not take responsibility for any decisions made based on our discussions or materials.
7.2 Users participate at their own risk and should seek professional advice when needed.
8. External Links & Third-Party Services
8.1 Our website may include links to external sites for additional support. Gambling Recovery Hub is not responsible for the content, policies, or services of third-party sites.
9. Changes to Terms and Conditions
9.1 These terms may be updated at any time. Users are responsible for reviewing them periodically. Continued use of our services constitutes acceptance of any changes.
10. Governing Law
10.1 These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be resolved under UK jurisdiction.
11. Contact Information
For any questions, concerns, or to report a safeguarding issue, please contact: