GDPR Policy

Effective Date: 31 December 2024
Gambling Recovery Hub CIC Ltd
Address: 128 City Road, London, Greater London, EC1V 2NX
Email: admin@gamblingrecoveryhub.org

1. Introduction

Gambling Recovery Hub CIC Ltd complies with the General Data Protection Regulation (GDPR). This policy outlines our commitment to protecting your personal data and your rights under GDPR.

2. Data Collection and Processing

We collect and process the following:

  • Personal Information:
    • Name
    • Email address
    • Gender
    • Timezone
  • Website Interactions:
    • Content you post in forums.
    • Responses, progress, and submissions in e-learning modules.
    • Any other data voluntarily submitted via forms or interactions on the website.
  • Technical Data: Automatically collected data like IP addresses or cookies.

3. Legal Basis for Processing

We process your data based on:

  • Consent: When you register and agree to our terms.
  • Legitimate Interests: To manage user accounts, facilitate forum use, and provide e-learning services.

4. Your Rights Under GDPR

You have the following rights:

  • Right to Access: Request details of the personal data we hold.
  • Right to Rectification: Request corrections to inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, except where legally required.
  • Right to Restrict Processing: Limit how your data is used.
  • Right to Data Portability: Receive your data in a machine-readable format.
  • Right to Object: Object to our processing of your data.

To exercise these rights, contact admin@gamblingrecoveryhub.org.

5. Data Security

We use secure systems and processes to protect your data against unauthorized access, loss, or misuse.

6. Data Breaches

In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours, as required by GDPR.

7. Third-Party Sharing

We do not share your personal data with third parties unless required by law.

8. Data Retention

All data from interactions with the website, including forums and e-learning activities, is retained as long as necessary to fulfill the purposes outlined or comply with legal obligations.

9. Governance and Oversight

As a Community Interest Company (CIC), Gambling Recovery Hub CIC Ltd is governed by its directors, who collectively oversee compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. The directors ensure the safeguarding of your personal data and transparency in how it is collected, processed, and stored.

10. Contact Us

For questions about your data or this policy, contact us at admin@gamblingrecoveryhub.org.